In compliance with current regulations, general conditions of contract of the entity Visit Art S.L, which operates through the internet from the website www.visitart.es, for the products and/or services offered through it are detailed below and from which the rights and obligations of the parties are generated.
These General Conditions of Contract (henceforth referred to as "Conditions") have the function of regulating the relationship between Visit Art S.L (henceforth referred to as the "Provider") and clients (henceforth referred to as the "User"), relating to all transactions carried out through the online store's website.
The user or client shall be understood to be the Internet user who acquires this condition by registering on the website, using a form and to whom user codes and password are assigned, over which they have full responsibility for use and custody, being responsible for the veracity of the personal data supplied to the provider, as we will see in the User Registration section.
By accepting these Conditions, the User declares:
The User shall always and in all cases have access to the conditions, which may be stored and/or reproduced on a durable medium, prior to the start of the product contracting procedure.
The period of validity or duration of these Conditions and specific conditions of contract shall be the time that they remain published on the aforementioned website and shall be applicable from the moment the User makes use of the website, and/or proceeds to the contracting of any products.
The provider reserves the right to unilaterally modify these Conditions, without this affecting the goods or promotions that were acquired by the User prior to modification.
The User undertakes to read the contracting conditions carefully each time they proceed to contract a product, since they may have been subject to modification since the last time they were accessed.
Should any clause included in these Conditions be declared totally or partially null or ineffective, such nullity shall affect only said provision or the part of it that is null or ineffective, with all other Conditions remaining intact.
The subject of this contract is the regulation of the contractual buyer/seller relationship created between the provider and the user at the time the latter accepts the purchase during the online contracting process through the mechanisms set out below.
The contractual relationship of sale entails the delivery of one or more specific products in exchange for a certain price which is publicly displayed on the website.
Each of these products may be subject to specific regulation through their individual contracting conditions, of which more details will be given in the guarantee, returns and withdrawals section, or on the product data sheet, due to the different formats in which the products are sold, their packaging or their very nature.
The User may register on the website by clicking the upper right button "My account", then entering the personal data required as mandatory: name and surname, email and password. Registering as a User of the store will provide you with access to the website to purchase tickets.
The user will select a username, which will be the email, and a password, agreeing to make diligent use of them and not make them available to third parties, as well as to notify the provider of the loss or theft of them or of possible access by an unauthorised third party, in such a way that the provider proceeds to the immediate blockade. The user has full responsibility for its use and custody, being responsible for the veracity of the personal data supplied to the provider.
The user shall not be able to choose as a username words that have the purpose of confusing others by identifying them as a member of the provider, as well as abusive, insulting expressions, or which are contrary to the law or the requirements of morality and good manners in general.
The Visit Art website operates and sells in national and international territory. The use of this website as well as any purchase made on it is considered to be made in Spain, and is therefore subject to current Spanish laws and regulations. The Provider does not accept or deliver orders outside the aforementioned Territory.
All of the above is indicated without prejudice to the fact that we may soon offer these services in the excluded areas, in which case it will be announced in advance on this website.
The Provider takes great care with the information related to the characteristics of the tickets, through descriptions. All this is done within the limits of the technique and respecting market standards.
This descriptive sheet will include a contact form in case you want to obtain more detailed information. Or for greater ease, you may have a link to expand the information as much as possible.
The prices indicated for each product include the 21% Value Added Tax (VAT) and in all cases shall be expressed in Euro (€).
The contracting procedure and the pre-contractual information is in Spanish, and this language will be used to carry out the contracting.
In order to start the product contracting process at www.visitart.es, it is first necessary to select the event as well as the number of tickets. Next, it is necessary to register by filling in the mandatory information requested on the page that will appear below. After registration, username and password are assigned automatically, according to those previously chosen by the interested party.
The registration system does not have a user verification system in the registration process, so before activating the user in the system, a welcome message is sent to the email. Once correctly registered, the user will then be able to enter the control panel of their profile with their username and password, and thus be able to manage all those functions that the provider of the page has made available to them, such as the account data section, my orders and the possibility to exercise ARSO rights, shows the order history and billing form, as well as log out.
Once registration is complete, you may proceed to the purchase of your product(s).
The buying process is easy and simple.
*NOTE: OBLIGATION TO PAY UPON COMPLETING ORDER
Provisions to take into account in the purchase process.
The website has a wide variety of the best events for visits in Granada.
There is no maximum order.
To increase an order, you can always do so as long as you have not finished the purchase, and you can do so by pressing the "Continue shopping" button.
Orders placed on www.visitart.es have no shipping costs. You will receive an email with your order once the purchase has been paid.
Where can I see my invoice? You could request it at anytime by sending an email to email@example.com
In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax 21% (VAT).
The only payment method will be through credit/debit card where the User may provide:
In the event that the payment platform reports that the card has been denied, the order will be automatically cancelled, informing the client online and at the time of the cancellation as commented above. Payment cannot be made with cards issued outside of Spanish territory.
Your card details will not be saved in our database, since when they are filled in they will be on the secure website of the chosen bank.
Your card details are protected at all times thanks to the secure servers of the banking entities that use SSL encryption in their communications.
The payment order given by the User necessarily implies adherence to these General Conditions as well as the particular conditions of the order.
For any form of payment chosen by the User, all payments will be subject to the terms and conditions applicable to the User by the intervening financial entities or by secure payment platforms (e.g. Visa, MasterCard, iUPay, etc.).
Once payment has been made correctly, the User will receive two informative and confirmation emails that validate the essential conditions of the operation:
In any case, through the website, the User shall always have access to the information regarding their orders and their corresponding invoices for the purchases acquired.
The Provider reserves the right to cancel payments or orders in the event of signs of fraudulent operations, and to inform the competent authorities of the behaviours subject to investigation for fraud prevention.
The User must bear in mind that since it is a guided event, they do not have the right to return their tickets, unless the event is cancelled or modified, or it is clearly specified in the purchase conditions.
You can contact our Customer Service at any time to ask for help, make suggestions or complaints by writing to firstname.lastname@example.org, or by calling (+34) 699029296, during the following hours: Monday to Friday from 9:00 a.m. to 2:00 p.m. and from 5:00 p.m. to 7:00 p.m.
All information provided by the User to the Provider through the corresponding forms must be truthful. It is the User's responsibility to keep the data provided to the Provider duly updated. In any case, the Provider disclaims any liability for damages caused as a result of having provided false, insufficient, inaccurate or incorrect information.
Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information provided by the User through the corresponding forms.
The Provider shall not be responsible in those cases corresponding to the parents, guardians or legal representatives of underage or disabled Users, authorise access, supply of personal information or use of the website or the contracting of any products or services provided through the applications or web platform. It shall be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and use of the minor or disabled person when contracting the products and services provided through www.visitart.es
Users’ access to the Contents does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have a harmful effect on the User's computer equipment. In any case, it shall be the User’s responsibility to have the necessary tools to detect said viruses or harmful computer elements. Consequently, the provider shall not be responsible for possible damage caused to the computer equipment of the Users or third parties while accessing the Contents.
The Provider shall not be liable for interruptions that occur in electrical or telecommunications services that prevent users from using the services offered.
These conditions shall be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of the products or services subject to these conditions to the Courts and Tribunals of Granada.
The European Commission has launched a platform to help consumers and merchants resolve disputes regarding purchases made on the Internet.
Platform address: www.webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES